These terms govern your use of CloudD10 Hosting. By creating an account or placing an order with us, you agree to them. They're written in plain language and reflect how we actually operate. "We" / "us" / "CloudD10 Hosting" refers to Cloudd10; "you" refers to the customer.
What we provide.
We Sell web hosting, email hosting, domain registration, and web design services. The domain name infrastructure is provided by our upstream provider, Tucows. Domain registrations are handled by the relevant top-level registry via Tucows.
Your account.
You're responsible for keeping your password secure and for everything that happens under your account. Tell us straight away if you suspect unauthorised access. One person or company per account, please — sharing logins makes it harder to help you when something goes wrong.
Acceptable use.
You agree not to use our service to:
- Host content that is illegal in Uganda or in the jurisdiction where the upstream servers are located
- Send unsolicited bulk email (spam), or operate mail servers configured as open relays
- Run cryptocurrency miners, distributed computation clusters, or other workloads that consume disproportionate CPU/RAM relative to the plan
- Distribute malware, phishing pages, or material that infringes someone else's intellectual property
- Probe, scan, or attempt to defeat the security of our network or anyone else's
If we receive a credible abuse report about your account we'll contact you and give you a reasonable chance to fix the issue before taking action. For severe cases (active phishing, ongoing attacks on third parties) we may suspend the account immediately and contact you after.
Payments and renewals.
All prices are in Ugandan Shillings (UGX) unless stated otherwise. The price you see is the price you pay — renewals run at the same rate as initial registration. Mobile-money operators (MTN, Airtel) may charge their own transaction fee on top; that fee goes to them, not us.
Services renew automatically at the end of each billing period unless you cancel beforehand. You can cancel any renewal from your dashboard. If a renewal payment fails, we'll email you and keep the service active for a grace period (typically 14 days for hosting, 30 days for domains) before suspending it. After the grace period a domain may go into the registry's redemption phase, which can carry an additional fee to recover.
Refunds.
Hosting plans: we offer a 14-day money-back guarantee on new hosting purchases. If it's not for you within the first 14 days, email us and we'll refund the hosting fee in full.
Domain registrations: non-refundable. We pay the registry up-front when we register a domain and that fee cannot be recovered.
Credit packs: unused credits are refundable in proportion to the unused balance, less any mobile-money or payment-gateway fees we incurred to receive them.
Web design: deposits are partially refundable depending on how far the project has progressed. We'll always discuss this with you before starting work.
Uptime and SLA.
We target 99.9% uptime on the hosting and email infrastructure, based on our upstream provider's commitments. We're a small team in Uganda — we don't offer financial SLA credits, but we will communicate honestly about outages, work hard to restore service quickly, and credit a reasonable amount of service time back to your account if an extended outage affects you.
Liability.
Our liability to you for any claim arising out of these terms or your use of the service is limited to the amount you paid us in the 12 months preceding the claim. We're not liable for indirect or consequential losses (lost profits, lost data, lost opportunities). Maintain your own off-site backups of anything important — we keep automatic backups, but they're a convenience, not a substitute for your own backup strategy.
Termination.
You can close your account at any time by emailing us. We can close your account if you breach these terms, fail to pay, or use the service for purposes that bring us into disrepute. On closure, we'll give you a reasonable window to export your data before deleting it.
Governing law.
These terms are governed by the laws of Uganda. Disputes will be resolved in the courts of Uganda, after we've made a good-faith attempt to resolve them through direct conversation first.
Changes.
If we change these terms in a way that materially affects you (pricing increase beyond inflation, change to refund policy, change to acceptable use), we'll email everyone with an active account at least 30 days beforehand. Minor edits we'll just publish here with the "Last updated" date.
Contact.
Cloudd10
Cloudd10 Hosting Kaduyu Road
Kampala Uganda
info@cloudd10.com
+256776688326
support@cloudd10.com