Cloudd10 ("we", "us", "CloudD10 Hosting") provides web hosting, domain registration, and related services. This policy explains what personal information we collect, why we collect it, and what you can do about it. We've kept it short and tried to be plain about what actually happens. If anything is unclear, email us at support@cloudd10.com and we'll explain.
What we collect.
When you create an account we ask for your name, email address, phone number, and a password. When you buy something we record the domain name(s) you're managing, the services you've ordered, and the WHOIS contact details required by the domain registry. When you pay we record the amount, the currency, the gateway used (Flutterwave, MTN Mobile Money, Airtel Money, or bank transfer), and a transaction reference — we never see or store your card or mobile-money PIN.
We also log activity on your account (logins, password changes, cart adds, support tickets) along with the IP address and browser user-agent at the time of the activity. We do this for security (so we can spot unauthorised access) and for support (so we can see what happened if something goes wrong).
Who we share it with.
We share data with the following processors, only as needed to deliver our service to you:
- tucows Ltd — the upstream hosting and domain registrar we operate on. They receive your WHOIS contact details when you register or transfer a domain, and basic identity information so they can provision the hosting account.
- Flutterwave, MTN MoMo, and Airtel Money — payment processors. They handle the payment transaction itself; we receive only the confirmation, not your card or PIN.
- Tawk.to (live chat) — if you message us via the chat widget, your message and the email address you provide (if any) are processed by Tawk.to so we can respond.
We do not sell your data to anyone, and we do not share it with advertisers or marketing companies. If a court or law-enforcement agency requests data with a valid legal order, we'll comply — and tell you, unless legally prohibited from doing so.
How long we keep it.
Account and billing records are kept for as long as you have an account with us, plus 7 years after closure to meet Uganda Revenue Authority record-keeping requirements. Activity logs are retained for 12 months. Support tickets are kept for 24 months so we can reference earlier conversations if you contact us again. You can ask us to delete your account at any time — see "Your rights" below.
How we protect it.
Passwords are hashed (we cannot read them — even if we wanted to). All traffic between your browser and our service runs over HTTPS. Login attempts are rate-limited to slow down brute-force attacks. Our database backups are encrypted. If you suspect your account has been accessed by someone else, change your password and email us so we can audit the activity log.
Your rights.
You can ask us to:
- Tell you what information we hold about you
- Correct anything that's wrong or out of date
- Delete your account and the data associated with it (subject to records we're legally required to keep — see "How long we keep it")
- Export your data in a portable format
Send any of these requests to support@cloudd10.com from the email address on your account. We aim to respond within 14 days.
Cookies.
We use a small number of strictly necessary cookies — for your login session, the shopping cart, and a CSRF token (which protects you from a class of attacks). We do not use third-party advertising or tracking cookies. If you enable the chat widget, Tawk.to may set its own cookies — see their data protection page for details.
Changes to this policy.
If we make substantive changes we'll email everyone who has an account with us at least 14 days before the changes take effect. Small clarifying edits we'll just publish here with the "Last updated" date at the top of the page.
Contact.
Questions or concerns?
Write to us at:
Cloudd10 Hosting Kaduyu Road
Kampala Uganda
info@cloudd10.com
+256776688326
Email: support@cloudd10.com